Delete your account and data
You can delete your Planet Merge account and the personal data linked to it at any time.
Option 1 – in the game (fastest)
- Open the game and sign in to the account you want to delete.
- Open Profile and press Delete account.
- Confirm. Your account is deleted immediately and you are signed out.
Option 2 – by e-mail
If you cannot open the game, send an e-mail to [email protected] from the e-mail address of the account (or, for a Telegram / Apple / Google account, tell us the sign-in method and your player ID) with the subject "Delete my account". We will verify your request and delete the account within 30 days.
What is deleted
- Your profile, e-mail address, sign-in links (Google, Apple, Telegram), profile photo and sessions.
- Your scores, leaderboard entries, game history, balances (meteors, stardust, diamonds), unlocked scenes and upgrades.
What may be kept
- Purchase and tax records, for as long as the law requires.
- Anonymous or aggregated statistics, and security logs needed to prevent abuse.
- Encrypted backups, which are overwritten within about 7 days.
- Local data stored in your browser or device; clear it from your browser/app settings.
- Subscriptions or payments made through Apple, Google, Stripe or Telegram are managed by those providers; deleting the account does not refund purchases.
Questions
Write to [email protected]. See the Privacy Policy for more information.